Booking Terms & Conditions
Your Contract is with LoveitBookit.com Ltd, ATOL license T7560 and a member of the Travel Trust Association, part of The Travel Network Group.
1. YOUR HOLIDAY CONTRACT
Your Contract is with LoveitBookit Ltd (“LoveitBookit”, “we”, “us”, “our”), a member of the Travel Trust Association (under number Q0161) and part of The Travel Network Group and ATOL scheme (under number T7560). The following Booking Terms and Conditions, together with our Privacy Policy and where your holiday is booked via our website, our Website Terms of Use and any other written or verbal information we brought to your attention before we confirmed your booking form the basis of your contract with LoveitBookit (“Contract”), whose registered office is Parkfield House, 179 Moss Lane, Altrincham, Cheshire, WA15 9RP. (Company registration number 07964069).
When you make a booking the Contract is made between you and LoveitBookit and extends to any person travelling or intending to travel on a booking made by LoveitBookit on the terms of these Booking Terms & Conditions in addition to the supplier terms and conditions (see section 15). A booking is made with us when you pay us a deposit (or full payment if you are booking within the balance due date which will be notified to you) and a Contract will exist as soon you have confirmed acceptance of the terms and conditions via the phone, online, or in person. By making a booking, you (as the lead passenger) confirm that all persons named in the booking (and their personal representatives) have read these Booking Terms & Conditions and have the authority and does agree to be bound by them and the terms of its suppliers, as detailed in this Contract. You agree that all persons named in the booking (or their personal representatives) consents to our use of personal data in accordance with our Privacy Policy and you are authorised on behalf of all persons to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements). You also agree that you are over 18 years of age and where placing an order for services with age restrictions, that all persons named in the booking are of the appropriate age to purchase and participate in what you book with us. You (as the lead passenger) accept financial responsibility for payment of the booking on behalf of all persons named in the booking.
2. YOUR FINANCIAL PROTECTION
We provide full financial protection for our package holidays. When you buy an ATOL protected air holiday package from LoveitBookit, we provide this protection by way of our Air Travel Organiser’s Licence (ATOL) T7560, issued by the Civil Aviation Authority (“CAA”), Gatwick Airport South, West Sussex, RH6 0YR, 0333 103 6350, claims@caa.co.uk. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.
When you buy a package holiday that does not include a flight, protection of your monies paid is provided by way of payment of monies received from you into a trust account administered by the Trustees of the Travel Trust Association. This gives you reassurance that when booking with LoveitBookit that the monies you pay to LoveitBookit will be secure in the unlikely event of our insolvency.
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. The price of our air holiday packages includes the amount of £2.50 payable per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in the prices for your air package holiday confirmed to you at your time of booking and will be shown separately on your confirmation invoice. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder (where a flight-inclusive package is sold to you), or an alternative provider where you have purchased a package holiday that doesn’t include a flight, may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder (or alternative provider) will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder or provider. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder or provider, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the nonprovision of the services, including any claim against Us, the travel agent (or Your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
When you buy a package from us that does not include a flight, we provide financial protection by way of a trust account held with the Travel Trust Association with member number Q0161, https://www.thetravelnetworkgroup.co.uk/travel-trust-association.
If you book arrangements other than package holidays from us, your monies will not be financially protected. Please ask us for further details.
3. YOUR HOLIDAY PRICE POLICY
You will be advised of the current price of the holiday that you wish to book before your Contract is confirmed. When you make your booking you must pay a minimum deposit per person which is confirmed at time of booking. Should your booking include budget or scheduled flights/ low cost airlines, cruises or other special arrangements the deposit required may vary up to the full ticket price. You will be advised of the required amount of the deposit at the time of booking. For bookings made via the website, the total deposit amount needed for your booking may vary from the online amount shown. If an additional deposit is required for your booking, you will be advised by LoveitBookit within 7 days of the date of purchase. The balance of the price of your travel arrangements must be paid at least 14 weeks before your departure date. Situations where your booking may result in a request for earlier payment include scheduled flights where ticketing deadlines are unexpectedly brought forward or if any other supplier on your booking requires the balance payment in advance of 14 weeks. If the deposit and/or balance are not paid on time, we reserve the right to cancel your travel arrangements and retain your deposit.
We reserve the right to amend the price of any unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in (a) the price of the carriage of passengers resulting from the cost of fuel or other power sources, (b) the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, and (c) exchange rates relevant to the holiday package. However, these charges being passed on to you will be avoided where possible.
You will be charged for the amount of any increase in accordance with this clause. If this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice.
Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you less and administrative fee of £50. However, please note that the travel arrangements that form part of your confirmed holiday are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period.
4. IF YOU CHANGE YOUR BOOKING (excluding name changes)
If, after our Confirmation Invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be made in writing from the person who made the booking.
If we can meet your request, you will be required to pay an administration charge of £75 per person per change and any additional cost we incur in making this alteration and/or incurred or imposed by any of our supplies in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
Note: Certain travel arrangements (e.g. Apex Tickets/Low Cost Flights) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
You are only able to change the date of your chosen travel arrangements once (subject to supplier allowance and change fees). If you request any more date changes, it will be treated as a re-booking and we will retain the original deposit paid and request another deposit for the new requested date.
5. NAME CHANGES BEFORE TRAVEL AND TRANSFERS OF BOOKING
Except for holidays including budget or scheduled flights if we receive notification of a name change within 14 weeks of departure LoveitBookit will apply a £75 per name change. There will be additional charges from the supplier and these will be confirmed at the time of change and all additional costs will be passed to you for payment.
If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the person being introduced by you and they satisfy all the conditions applicable to the holiday and agree to these Booking Conditions and all other terms of the Contract. We must also be notified no less than 7 days before of this transfer and you are required to pay any outstanding balance payment, an amendment fee of £75 per person transferring, as well as any additional fees, charges or other costs arising from the transfer. You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 6 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.
It is not possible to change the names of all passengers from the original booking. When providing passenger details, it is your responsibility to provide them as they appear in the passenger’s passport. Abbreviated or unofficial names is not accepted for travel by the suppliers on your booking. Any corrections may result in fees or the possibility in needing to make a new booking.
Note: For holidays including flights, please note that some airlines do not permit name changes for any reason including transfers of bookings. Such charges are likely to include the full costs of the flight and may be subject to space being available for a new reservation.
6. IF YOU CANCEL YOUR BOOKING
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices by post or via email using the email address cancellations@loveitbookit.com, and will be effective from the date on which we receive it. If you are cancelling your booking after the final payment date, it is your responsibility to also call us on 0203 393 1003 to ensure this is processed on the day of your written submission.
Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below:
Bookings made before 1st May 2024
| Period before departure within which written cancellation is received by LoveitBookit |
Amount of cancellation charges shown as a percentage of the booking price * |
| More than 98 days |
Deposit |
| 57-97 days |
30% or deposit if greater |
| 29-56 days |
50% |
| 28 days or less |
100% |
Bookings made before 1st May 2024
| Period before departure within which written cancellation is received by LoveitBookit |
Amount of cancellation charges shown as a percentage of the booking price * |
| More than 98 days |
Deposit |
| 74-97 days |
50% or deposit if greater |
| 51-73 days |
75% |
| 50 days or less |
100% |
If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges from your insurance. The full amount of any amendment charge(s) is retained in the event of cancellation.
Note: Bookings that include Budget/Low Cost or Schedule Flights and/or cruise may incur different cancellation charges. Please enquire at the time of booking or ahead of making the decision to cancel. Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
This clause outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7. IF WE CHANGE OR CANCEL YOUR BOOKING
It is unlikely that we will have to make any changes to your travel arrangements, as we do plan the arrangements many months in advance. Occasionally we have to make changes and we reserve the right to do so at any time. Most of these changes are minor and we will advise you of them at the earliest possible date.
We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 14 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.
If we make a minor change to your holiday, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. We do this by listing carriers to be used or likely to be used and details of these will be supplied to you at the time of booking. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such change is deemed a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of mode of transport between destinations, change of accommodation to another of the same standard.
Occasionally, we may have to make a significant change to your confirmation travel arrangements. Examples of significant changes include (when made before departure) a change of land accommodation, destination for the whole or significant part of your time away, a change of accommodation to that of a lower standard for the whole or significant part of your time away, a change of outward departure time or overall length of the travel arrangements you booked with us by more than 12 hours before or after the day stated on your booking confirmation.
In all cases, our liability for flight changes and cancellations is limited to offering you options which are available with the airline on your booking. Where alternative options are not available with the airline, we reserve the right to seek suitable arrangements with an alternative airline to facilitate your booking within predetermined cost parameters.
Cruise itinerary changes: Cruise lines often arrange cruise itineraries a long time in advance. This does mean that the ports of call are subject to change. Cruise lines will do their utmost to stick to a planned itinerary though sometimes changes are unavoidable. Often, changes are considered to be ‘minor’. We will deem a change to be ‘significant’ when it is the case that the cruise line’s conditions of carriage defines the change to be ‘significant’ and therefore all passengers receive the same rights of cancellation whether they booked via us or the cruise line directly. Further information on your chosen cruise line’s policy in respect to itinerary changes upon your request.
If we have to make a significant change or cancel the booked travel arrangements, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of (a) cancelling the booking and having a refund of all monies paid to us, or (b) accept an offer of the changed arrangements, or (c) accept an offer of an alternative holiday if we are able to offer one of a comparable standard (we will refund any price difference if the alternative is of a lower value). You must notify us of your choice within 7 days of our offer. If you fail to respond, we will assume that you have chosen to accept the change or alternative holiday.
If it is necessary to cancel your confirmed booking and no alternative holiday is available and/or we do not offer you one, or if we make a significant change and you do not accept the changes arrangements and cancel your booking instead, we will pay to you compensation as set out in the table below.
| Period before departure within which a major change or cancellation is notified to you or your travel agent |
Credit/compensation per full fare paying passengers (excluding infants)* |
| More than 98 days |
Nil |
| 43-98 days |
£10 |
| 29-42 days |
£20 |
| 8-28 days |
£30 |
| 0-7 days |
£40 |
In all cases, our liability for significant changes and cancellations is limited to offering you the above-mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
*Important Note: We will not pay you compensation if we make a minor change, if we make a significant change or cancel your travel arrangements/booking more than 98 days before departure, if we make a significant change and you accept the changes arrangements or accept an offer of an alternative holiday, if we are forced to cancel due to your failure to pay on time, if the change or cancellation by us arises out of alterations to the confirmed booking requested by you or in circumstances of Force Majeure.
8. FORCE MAJEURE
Except where other expressly stated in these Booking Terms & Conditions, we will not be liable or pay you compensation if our contractual obligations to you affected by Force Majeure. For the purpose of these Booking Terms & Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include (but are not limited to), war, threat of war, riot, civil disobedience or strike, industrial dispute, terrorist activity and its consequences, significant risks to human health such as the outbreak of serious disease at the travel destination, natural or nuclear disaster, fire, adverse weather conditions such as floods or earthquakes which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, unavoidable technical or maintenance problems with transport providers or any and all similar events outside our or the supplier(s) concerned’s control.
9. IF YOU HAVE A COMPLAINT
If you have a problem during your holiday it is of the utmost importance that you immediately bring it to the attention of the relevant person (for example the resort representative, hotel manager, transport agent or any other personnel onboard or in the resort) who will do their best to put things right. If your complaint is not resolved locally, you should contact us to advise us of the problem so that we may endeavour to resolve it on 0203 393 1003 or our Out of Hours emergency phone number on 0203 393 1024 if outside normal business hours. However, should a problem remain unresolved, a complaint should be made in writing within 28 days of your return home to : LoveitBookit, Parkfield House, 179 Moss Lane, Altrincham, WA15 8FH giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as any resort representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this Contract.
10. OUR LIABILITY TO YOU
We will accept responsibility for the travel arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of the travel arrangements specifically included in your package, as set out in our Confirmation Invoice and/or ATOL Certificate. Please note that we shall not be responsible for any additional services provided to you, whether provided by the suppliers of the travel arrangements or otherwise, which are not set out in your Confirmation Invoice and/or your ATOL Certificate.
We will not be responsible to pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it is due to: (a) the act and/or omissions of the person affected; or (b) the acts and/or omissions of a third party unconnected with the provision of the travel arrangements and which were unforeseeable or unavoidable, or (c) Force Majeure.
We limit the amount of compensation we may have to pay you if we are found liable under this clause for:
(a) loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
Our liability will also be limited in accordance with and/or in an identical manner to the contractual terms of the companies or operating carriers (the “Conditions of Carriage”) that provides the transportation for your travel arrangements. You agree that the Conditions of Carriage will apply to you during that journey, and you acknowledge that all the contractual terms and conditions contained in those Conditions of Carriage form part of your contract with us, as well as with the transport company or operating carrier and that those Conditions of Carriage are incorporated into this Contract.
The extent of our liability will in all cases be limited as if we were carriers under the appropriate international convention, for example the Warsaw/Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne/Cotif Convention in respect of travel by rail and the Paris Convention in respect of the provision of hotel arrangements, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, and as such, we are responsible for the proper provision of all the travel services specifically included in your package, as set out in your confirmation invoice and the information we provided to you regarding the services prior to booking Please note that we shall not be responsible for any additional services provided to you, whether provided by the travel service providers or otherwise, which are not set out in your confirmation invoice and the information we provided to you regarding the services prior to booking.
Subject to these Booking Terms & Conditions, if we or our suppliers negligently perform or arrange those services set out in the Confirmation Invoice and/or ATOL Certificate and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation in respect of any claim for damages or compensation whatsoever will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Terms & Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. It is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us
It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you, or (b) relates to any business, or (c) is an indirect or consequential loss of any kind.
We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.
11. PROMPT ASSISTANCE IN RESORT
If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. During none business hours you can contract our emergency Out of Hours phone number on 0203 393 1024. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.
12. PASSPORT, VISA, IMMIGRATION AND VACCINATION REQUIREMENTS
A full British passport (valid for at least 6 months beyond the end of your holiday, not including any additional months past ten years from the issue date) is required for travel, your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates.
Up to date travel advice can be obtained from the Foreign, Commonwealth and Development Office, visit https://www.gov.uk/travelaware.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa or immigration requirements or health formalities (for example if you are not in possession of the relevant vaccination certificates).
Note: The impacts of Brexit may change your visa, ticket and health requirements. Third country nationals may require an airport transit visa when passing through EU Member States. There is the potential for disruption at borders when travelling between the UK and EU Member States and you should allow sufficient time for this when planning any onward travel. You should check any impacts of Brexit on your travel, in advance of your departure, to ensure that you fulfil the requirements post-Brexit, including any passport validly requirements. The UK Government passport checker can be found here https://www.gov.uk/check-a-passport-travel-europe.
13. EXCURSIONS
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
14. TRANSPORTATION
It is your responsibility to ensure that you arrive in good time to board all flights or other methods of transportation. To assist you, we will notify you of the time by which you should arrive at all points of departure. If you miss a flight or other transportation, we will try to arrange alternative transportation but reserve the right to recover from you any costs we incur in making such arrangements.
For transfers, it is your responsibility to immediately contact the emergency phone numbers for the local supplier on your transfer voucher. Failure to contact the local supplier will result in alternative arrangements or refunds not being available to you.
Under UK Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at UK airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.
We cannot accept liability for any delay which is due to Force Majeure (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time).
The carrier(s), flight timings and types of aircraft shown in this brochure or on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched we will contact you as soon as we can to let you know.
Please note the existence of a “UK Air Safety list” (available for inspection at https://www.caa.co.uk/commercial-industry/airlines/licensing/requirements-and-guidance/third-country-operator-certificates/) detailing air carriers that are subject to an operating ban within the UK.
Any rail, road and other departure times are supplied by the specific transport suppliers. They are subject to air traffic control restrictions, weather conditions and the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown on your tickets. The timings are estimates only.
15. MISCELLANEOUS
Extra or Local Charges including Resort Fees: LoveitBookit accepts no responsibility for any extras or local charges incurred whilst traveling including and not limited to city taxes, resort fees and visa costs.
Travel Information: We can provide general information about passport and visa requirements for your booking. Please note, specific passport and visa requirements and other immigration requirements are your responsibility including those around entry requirements for such schemes as the US ESTA or EU ETIAS. If needed, you should confirm these with the relevant embassies and/or consulates. Any information supplied by us on these or related matters (such as climate, when to travel, clothing, baggage, personal items, sight-seeing opportunities etc.) is given as general guidance and in good faith but we do not accept liability for any decisions made based on the information supplied.
Conditions of Travel: We reserve the right to require any passenger to produce medical evidence of their fitness to travel. Passengers with a disability or medical problem which may require special treatment or assistance, must advise LoveitBookit in writing of the condition before you make your booking so that appropriate advice and assistance can be given. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we may cancel it when we become aware of these details.
Requests: LoveitBookit has no control over the allocation of airline seats and cannot guarantee any seat requests. Baggage allowance will vary by destination-please check (with the airline used) for details. Passengers are advised that most airlines operate a non-smoking policy. We reserve the right to determine the hotel, air carrier, flight routing (flights will not necessarily be direct or non-stop) and airport, for all holidays advertised. Where special requests for flight seats, room allocation, diet considerations etc. are required we must be made aware of them at time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. Furthermore, LoveitBookit will not be liable for claims for consequential loss where written advice of requests has not been received in writing at the time of booking. Where special requests for flight seats are passed on by LoveitBookit to an airline, the confirmation of seat numbers is at the discretion of the airline.
Behaviour: You must not behave in a way that may cause distress or annoyance to others or may create the risk of danger or damage to property. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. If you are subject to arrest or prevented from travelling at the discretion of an airline or other transport providers, or if you are evicted from your accommodation at the discretion of the accommodation management, LoveitBookit will not refund any portion of the cost of your holiday. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
Cruises: It is the customer’s responsibility to settle all of their on board accounts whilst on the cruise. Children under the age of 18 will not be permitted on-board a cruise ship or other transport unless accompanied by an adult over the age of 21 at time of boarding who accepts responsibility for their welfare conduct and behaviour, unless we confirm in writing that this is not required as notified to us by the cruise operator or this is generally not a requirement in the destination(s) you are travelling. Infants younger than 6 months at point of boarding may not be accepted on some ships, full detail is provided at booking stage and we accept no liability for incorrect information that may have been provided by you. You must declare any pregnancy to us at the earliest opportunity as on certain cruise ships carriage of advanced pregnant women is not permitted, typically if the pregnancy is more than 24 weeks at the anticipated return date. We reserve the right to refuse passage on-board to any person who appears to be in advanced stages of pregnancy.
These Booking Terms & Conditions are our responsibility, as your tour operator. They are not issued on behalf of and do not commit any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
Travel Insurance Recommendations: It is a condition of your booking that you take out adequate travel insurance cover for your trip to cover you and all passengers on your booking. This should be done before you travel, and you should be aware that it is in your best interest to take this travel insurance out now with immediate effect as you will find that most travel insurance policies offer you an instant cancellation cover for the travel services that you have now purchased. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Conditions of Suppliers: Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions, which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
Foreign, Commonwealth and Development Office: You are responsible for making yourself aware of Foreign, Commonwealth and Development Office (FCDO) advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the FCDO to avoid or leave a particular country may constitute Force Majeure.
Accuracy: We endeavour to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
Cutting your booking short: If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
Jurisdiction and Applicable Law: These Booking Terms & Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.
