Planning a cruise holiday is an exciting experience, whether you’re a first-time cruiser or a seasoned traveller! As you prepare for your journey, there are always questions that arise. Our FAQs section covers everything you need to know, from payments to flights and more. We aim to provide clear and concise answers to all your queries, so you can focus on enjoying the run up to your cruise.
Have a question that’s not covered here? Reach out to us via Live Chat or call our team at 0203 393 1003. We're here to help!
Payments against my booking
How do I pay my balance?
Payments can be made on the phone with our customer service team. We also send final balance reminders one week prior to the payment date with an online payment link and bank details.
When do I pay my balance?
Your final balance date is listed on your booking confirmation under the payment summary section. Typically, final balance dates are 14 weeks prior to travel. However, this is not the same for all cruise lines or grades of cabin and it is imperative that you take note of the date listed on your booking confirmation.
Can I pay my balance online?
Currently the best methods of payment are via our Concierge Team, bank transfer or via the aforementioned payment link.
Do you charge a credit card fee?
No, we do not charge a credit card fee.
Do you accept Amex?
No, we do not accept American Express credit cards.
What is the deposit?
The deposit for our packages can vary depending on the inclusions and grade of cabin booked. Please call our Sales Team to discuss this in more detail on 0203 393 1003, or if you already have a booking, you will find your deposit amount listed on your booking confirmation under the payment summary.
I’ve been sent a balance reminder, but my balance isn’t due yet
We sent updated booking confirmations if we need to update you with a change. For example, hotel or flight allocation. Your final balance date can be found under the payment summary section of the same booking confirmation.
About my Flights
What are / When will I get my flight/hotel details?
Our Operations Team will update your booking with hotel and flight information 6 - 9 months in advance of your departure and a new booking confirmation will be sent to you once this information is ready.
Can I change my flights?
We aim to be as flexible as possible with your flights. Please call our Concierge Team on 0203 393 1003 to discuss the available options and possibilities of changing your flight details.
Can I upgrade my flights?
If upgrades are available, we are more than happy to help you with the possibility of upgrading your flights. Please call our Concierge Team on 0203 393 1003 to discuss the available options.
Can I use airmiles?
In most cases, the package fares we use are not combinable with airmiles. However, we recommend speaking with the airmile provider to clarify and for the most upto date and accurate information.
When can I book my seats? / How can I book seats? / Do you book seats for me? / Can I book extra leg room? / Why can’t I book my seats yet?
The majority of scedualed airlines will only allow seat numbers to be booked once they have e-ticket numbers produced. This will happen around 4 - 5 weeks prior to departure. For low cost airlines, we are able to assist you with pre-booking seat numbers in advance.
Do I get a direct flight?
As our packages offer a wide range of destinations, visiting a multitude of places all over the world, it is not always possible to provide you with a direct flight.
Changes to your Booking
Can I change my holiday?
We are more than happy to assist you in changing your holiday plans. Please call our Concierge Team on 0203 393 1003 to discuss the possibility and options available to you in moving your holiday.
How much will I lose if I cancel my holiday?
Our cancellation policy can be found under our Terms and Conditions page here - and are also listed on your booking confirmation.
Can I cancel and get my deposit back?
Deposits are non-refundable, along with any change fees or admin fees. To discuss this further, please call our Concierge Team on 0203 393 1003.
Let us inspire you
WHY BOOK WITH LOVEITBOOKIT
LoveitBookit are proud to be accredited as one of the leading,
independent cruise agencies in the UK. Our reliable, CLIA-recognised
cruise experts are here to help you plan your dream cruise holiday and
support you through every step of your journey.
Our passion lies in curating unparalleled cruise experiences for our
customers, ensuring you book your dream holiday with absolute
confidence. As well as being part of the Travel Trust Association and a
5-times winner of the Platinum Trusted Service Award from Feefo, you can
rest assured that when you book a LoveitBookit cruise escape, your
holiday is fully ATOL and Financially Protected.
BESPOKE PACKAGES
We handpick cruise itineraries and package them with incredible,
added-value inclusions to create the perfect tailor-made holiday
experience for our customers.
TRAVEL EXPERTS
Holiday planning made easy! Our dedicated team boasts unrivalled
cruise industry and destination knowledge and are committed to
delivering exceptional customer service.
AS SEEN ON TV
For holiday inspiration and cruise line insights, you can watch our
hottest cruise escapes come to life on your television screen daily
with Cruise TV by LoveitBookit.
Your enquiry has been sent
Thank you for submitting your holiday enquiry. we are currently
experiencing a high volume of email enquiries and are working through
them as quickly as possible. To speak to us instantly, we recoomend
calling our Cruise Specialists on
0203 393 1003 (option 1), where a
member of our team will be more than happy to help you over the phone.
Your enquiry is important to us and we look forward to speaking to you
soon.
