LoveitBookit Privacy & Cookie Policy Updated 10.05.2018
The security of all personal information provided to LoveitBookit is treated with the greatest of care. This privacy statement sets out how LoveitBookit.com LTD, as the data controller, complies with European Union Data Protection Requirements. You can access this page via our homepage and in the footer of every subsequent page you visit.
For your protection we are registered under the Data Protection Act 1998 with the Information Commissioner’s Office.
WHY DO WE COLLECT DATA?
We process personal data from people who and enquire and book holidays with us, before, during and after the holiday in order for us to be able to service and maintain your booking and to also better understand your needs and requirements as a customer, so we can offer products best tailored to your needs. If you make an enquiry with us, we will record your name, email, telephone number and basic holiday requirements.
MAKING A BOOKING
If you continue to make a booking, as LoveitBookit.com act as a booking agent and we are not the holiday operator, we will need to pass the follow data to our third party suppliers in order to service your booking. We will collect and safely store the following data, which may include, but is not limited too;
- Names of Passengers Travelling
- Dates of Birth
- Contact Details (name, address, telephone number)
- Details of holiday booked
We may also need to collect other sensitive information such as;
- Passenger information – passport details, details of insurance policies, next of kin or emergency contact information
- Dietary requirements (which may inadvertently give an indication of your ethnic origin or religious beliefs)
- Medical Information.
We will only pass these details to third party suppliers when it is necessary to do so, in order to service your booking with your consent. Please be aware all calls are recorded for training and monitoring purposes.
COMMUNICATION REGARDING YOUR HOLIDAY
We will contact you via email, telephone or post using the contact details provided in the lead up to your holiday for reasons including, but not limited too;
- Pass on information regarding your holiday from the travel providerTo discuss final payment options if you have only paid a deposit
- To make you aware of additional services that may compliment your trip-
- To provide final documentation for your trip
FUTURE MARKETING
We do not sell, share or rent any of your personal data with third parties for marketing purposes. As a company we may contact you to discuss further services, market research or promotions with you if;
- You have given us explicit consent to do so, by signing up to our mailing list via our website or social media
- You have enrolled in our Members Club loyalty scheme at the time of booking
- You have an active enquiry with us
- You have previously booked a holiday with us and we want to share similar offers you may be interested in
We may collect data to analyse how effective our marketing communications are and if you open and engage with these marketing campaigns. All of our emails contain an unsubscribe link and if you do not wish to continue to receive them, you are free to unsubscribe at any time.
THIRD PARTY REVIEW SITES
We work with Feefo in order to for us to ensure high levels of customer service as we ask customers to provide them with feedback about their booking experience with us as a company. In order for them to do this, we provide them with your name, email address, booking date and holiday in order for them to ask for this feedback. The feedback will then be published on their website. You can do this anonymously if you wish. If you do not wish to be contacted by Feefo, please let us know at the time of booking.
SHARING DATA TO COUNTRIES OUTSIDE OF THE EUROPEAN UNION
We collect your data within the EU, however, due to the nature of our business, there may be a need to share your information with a travel provider outside of the EU where the data controls may not be as secure. However, rest assured we use legal mechanisms in order to safeguard your personal data.
SECURING YOUR PERSONAL DATA
LoveitBookit.com take the security of your personal data very seriously and all our staff are trained to safeguard the data we receive and we use technology to ensure data is protected from improper use. As with all email systems, please be aware emails are not encrypted.
OTHER WEBSITES
You may be able to easily access other websites from our own which may be of interest to you. Please be aware that we cannot be held responsible for the protection and privacy of your data once you leave our site and recommend you read the privacy policy of any website you may access.
YOUR RIGHT TO ACCESS THE DATA WE HOLD ON YOU
You have rights over how we use personal data about you, and can exercise those rights by contacting our Data Protection team by calling 0203 393 1003 or emailing cruise@loveitbookit.com. Our postal address is Parkfield House, 179 Moss Lane, Altrincham, Cheshire, WA15 8FH
In some cases our ability to uphold these rights for you may depend upon our obligations to process personal data for security, safety, fraud prevention reasons, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request. We will delete personal data we hold about you if you ask us to do so, except where certain exemptions apply.
COOKIE POLICY
We use cookies and similar tools in order to improve it’s performance and enhance your user experience. By using our website, you agree that we can place cookies on your device.
A cookie is a small text file which a website uses to help analyse traffic. It helps tailor your visit to a particular website, based on your previous browsing. It allows us to provide a better customer experience. It does not allow us to access your computer, or any other personal information about you. We use the data for internal use only. It is possible to set your web browser so that it declines to store cookies or notify you if a website is placing cookies. You can also periodically delete all cookies on your device.
For more information you can visit: http://www.allaboutcookies.org.
