Health, Vaccinations & Special Assistance

Essential Health-related Preparations

Ensure a smooth and worry-free journey by reviewing our Health, Vaccinations, and Special Assistance FAQs, designed to guide you through the essential health-related preparations for your upcoming cruise holiday. Whether you have medical requirements, need specific vaccinations, or require special assistance during your travels, we’re here to help.

Health, Vaccinations & Special Assistance FAQs

I have medical requirements - should I let the cruise line know?

Yes, it’s important to notify the cruise line if you have any medical or mobility equipment, or if you require special assistance or accommodations, including dietary needs. You can do this by informing your sales agent at the time of booking or by contacting us on 0203 393 1003 (Option 2) before you travel.

Since your medical needs may change during the course of your booking, please keep us updated with any changes to your conditions. This way, we can inform the cruise line and other suppliers and arrange any additional assistance you may need.

Will I need vaccination before I travel?

Vaccination requirements may vary based on your cruise itinerary and ports of call. To stay updated on any necessary vaccinations, visit UK Gov foreign travel advice. Since regulations can change frequently, it's recommended to consult your local GP or the National Health Service at least 12 weeks before your trip to discuss your healthcare needs. If you're unsure, check with your cruise line for further details.

Do I need to disclose my pre-existing medical conditions to my travel insurance provider?

Yes, it’s crucial to inform your travel insurance provider of any pre-existing medical conditions. This ensures your policy is appropriately adjusted to cover your needs. Failing to disclose this important information when obtaining travel insurance could result in a lack of coverage for any treatment you may need while on vacation, potentially invalidating your policy.

How can I arrange Airport Assistance?

In the UK, passengers with disabilities or reduced mobility are entitled to free assistance at airports, referred to as Special Assistance. This service includes help with:

Checking in baggage
Navigating security procedures
Boarding the aircraft
Disembarking
Collecting luggage
Transferring between terminals

To arrange this service, please reach out to our Customer Service team on 0203 393 1003 (Option 2), and we’ll be happy to assist you.

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