Join our Concierge Services Team

Concierge Service Advisor

Role Profile

Are you passionate about delivering exceptional experiences and making a lasting impact? Join our award-winning cruise travel agency, where our people and our products are at the heart of everything we do.

We believe in empowering our team, continually investing in their growth, and helping everyone reach their full potential. As a Concierge Service Advisor, you’ll play a pivotal role in ensuring every customer’s journey is unforgettable. For this role, we’re seeking positive, motivated individuals who bring energy, professionalism, and personality to every interaction. If you’re ready to inspire and be inspired, this is the perfect opportunity to embark on an exciting career adventure with us.

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Key Responsibilities as a Concierge Service Advisor:

• Responding to customer queries through multiple channels such as phone, email and live chat.

• Supporting our customers through their post booking journey from taking payments through to ticket delivery and pre-departure questions.

• Adhere to LoveitBookit policies and processes when dealing with customers to ensure a satisfactory service delivery and resolution.

• Deliver an exceptional service to all customers through an efficient, one touch resolution approach to queries.

• Process customer amendments and cancellations in line with company policies and timeframes.

• Act as an Ambassador for the LoveitBookit brand and provide a company image to all customers that reflects our LoveitBookit Excellence charter.

• Attend and participate in team meetings, training and personal development to ensure that you are the best version of yourself.

• Contribute to supporting the teams learning through attending ship events and feeding back first-hand experiences.

What we are looking for in a Concierge Service Advisor:

• Proven Customer Service record in a related field.

• Strong IT Skills including keyboard skills and experience of using the Microsoft Office suite.

• Effective communication skills with the ability to provide exceptional service through varied methodology – i.e. by Telephone, Email and Live Chat.

• Ability to work independently and as part of a team.

• High level of attention to detail and ability to spot problems and provide resolutions.

• Previous travel industry experience is essential.

What we can offer you:

• Be part of a dynamic, multicultural team that fosters collaboration and offers the chance to grow through experiences and challenges.

• Enjoy a competitive salary, along with a range of exciting perks and benefits.

• Unlock opportunities for career growth, with clear paths for promotion within the company.

• Work with supportive Team Leaders who are dedicated to your personal and professional development, helping you reach your full potential.

Join the team:

If this opportunity aligns with what you're looking for, we’d love to hear from you! Please send your CV along with a brief cover note detailing your salary expectations and any notice period to: recruitment@loveitbookit.com

  Apply Now!