Join Our Operations Team

Operations Assistant

Role Profile

Are you passionate about travel, detail-oriented, and eager to create exceptional customer experiences? We’re looking for an Operations Assistant to join our expanding team and play a key role in delivering smooth, seamless journeys for our customers. In this dynamic position, you’ll be integral to ensuring flawless operations, from processing flight, hotel, and transfer bookings to swiftly managing schedule changes and providing personalised support. Every day, you’ll have the chance to make a meaningful impact by crafting solutions that exceed expectations.

Your attention to detail and commitment to excellence will help us create stress-free, memorable travel experiences that keep customers coming back. If you’re organised, motivated, and excited to be part of a company that champions high-quality service and customer satisfaction, we’d love to have you join our team!

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Key Responsibilities as an Operations Assistant:

• Process and finalise flight, hotel and transfer bookings in line with the companies’ policies and procedures.

• Proactively source alternative flights for schedule changes and deliver to customer in a timely and efficient manner.

• Support the customer with pricing and finalising any flight upgrades at the point of booking.

• Deliver an exceptional service to all customers through an efficient, one touch resolution approach to phone queries.

• Adhere to LoveitBookit policies and processes when dealing with customers to ensure a satisfactory service delivery and resolution.

• Act as an Ambassador for the LoveitBookit brand and provide a company image to all customers that reflects our LoveitBookit Excellence charter.

• Work collaboratively with other teammates to ensure exceptional service delivery and ensure the customer is at the forefront of everything we do.

• Attend and participate in team meetings, training and personal development to ensure that you are the best version of yourself.

• Contribute to supporting the teams learning through attending ship events and feeding back first-hand experiences.

What we are looking for in an Operations Assistant:

• Proven Experience in an Operations role is essential.

• Strong IT Skills including keyboard skills and experience of using the Microsoft Office suite.

• Effective communication skills with the ability to provide exceptional service through varied methodology – i.e. by Telephone and Email.

• Ability to work independently and as part of a team.

• High level of attention to detail and ability to spot problems and provide resolutions.

• Strong customer service skills to support in resolving issues and providing reasonable resolutions.

• Previous travel industry experience is essential.

What we can offer you:

• Be part of a dynamic, multicultural team that fosters collaboration and offers the chance to grow through experiences and challenges.

• Enjoy a competitive salary, along with a range of exciting perks and benefits.

• Unlock opportunities for career growth, with clear paths for promotion within the company.

• Work with supportive Team Leaders who are dedicated to your personal and professional development, helping you reach your full potential.

Join the team:

If this opportunity aligns with what you're looking for, we’d love to hear from you! Please send your CV along with a brief cover note detailing your salary expectations and any notice period to: recruitment@loveitbookit.com

  Apply Now!